Customer satisfaction is our utmost priority.
If you wish to submit a complaint relating to the payment account or debit card services offered by Young Platform through the provider TPPay S.r.l., you will find all relevant information below.
Otherwise:
- If you require support or assistance with the Young Platform, please visit our Help Centre at: support.youngplatform.com
- If you wish to submit a complaint regarding Young Platform’s Crypto services, please refer to the following link:
How to submit a complaint
For complaints regarding payment services provided by TPPay S.r.l., please refer to the procedure made available by TPPay at the following link:
https://www.tppay.it/reclami
You may submit a complaint through one of the following channels:
- Email: [email protected]
- Ordinary mail or registered post with return receipt to:
TPPay S.r.l., Via Serviliano Lattuada n. 25, 20135 – Milan (MI), Italy - Certified email (PEC): [email protected]
TPPay undertakes to respond within 15 business days from receipt of the complaint. In exceptional circumstances, this period may be extended to a maximum of 35 business days, provided an interim reply is issued within the first 15 business days, indicating the reason for the delay and the final deadline by which a definitive response will be provided.
If the response received does not resolve your concern, or if you do not receive a reply within the applicable timeframe, you may pursue one of the following alternative dispute resolution procedures.
Arbitro Bancario Finanziario (ABF)
The ABF is an out-of-court dispute resolution system that offers a simpler, quicker, and more cost-effective alternative to court proceedings.
Further information:
- www.arbitrobancariofinanziario.it
- Freephone number: 800.19.69.69
- “ABF in Simple Terms” guide available in PDF format
Mandatory mediation attempt
Before initiating legal action, it is mandatory to attempt mediation through a body registered with the official register held by the Italian Ministry of Justice. Recognised bodies include the Arbitro Bancario Finanziario (ABF), the Financial Banking Conciliator, and any other authorised mediation body.
Financial Banking Conciliator
The Financial Banking Conciliator is an association that provides mediation services between financial intermediaries and their customers.
Further information:
Bank of Italy
For further information: www.bancaditalia.it
Guides and Regulations
- ABF in Simple Terms
- Practical Guide to the ABF Portal
- Regulations of the Financial Banking Conciliator
Useful Documents
Legal notice
Young Platform S.p.A. is registered as a payment agent authorised by the Organismo Agenti e Mediatori (OAM) under registration number PSV1.
TPPay S.r.l. is registered under no. 27 of the Register of Electronic Money Institutions (IMEL), Mechanographic Code 36928, maintained by the Bank of Italy pursuant to Article 114-quater, paragraph 1 of Legislative Decree No. 385 of 1 September 1993, as amended (Italian Consolidated Banking Act), with registered office at Via Serviliano Lattuada, 25, 20135 Milan (MI), Italy.
