Customer satisfaction is our utmost priority.
If you wish to file a complaint regarding the payment account or card services promoted by Young Platform and offered by TPPay S.r.l., you will find all the necessary information below.
Otherwise:
- If you require support or assistance with the Young Platform, please visit our Help Centre at: support.youngplatform.com
- If you wish to submit a complaint regarding Young Platform’s Crypto services, please refer to the following link:
How to submit a complaint to TPPay
For complaints regarding payment services provided by TPPay S.r.l., please refer to the procedure made available by TPPay at the following link:
https://www.tppay.it/reclami
You may submit a complaint to TPPay also via one of the following channels:
- Email: [email protected]
- Ordinary mail or registered post with return receipt to:
TPPay S.r.l., Via Serviliano Lattuada n. 25, 20135 – Milan (MI), Italy - Certified email (PEC): [email protected]
TPPay undertakes to respond within 15 business days from receipt of the complaint. In exceptional circumstances, this period may be extended to a maximum of 35 business days, provided an interim reply is issued within the first 15 business days, indicating the reason for the delay and the final deadline by which a definitive response will be provided.
If the response received does not resolve your concern, or if you do not receive a reply within the applicable timeframe, you may pursue one of the following alternative dispute resolution procedures.
Arbitro Bancario Finanziario (ABF)
The ABF is an out-of-court dispute resolution system that offers a simpler, quicker, and more cost-effective alternative to court proceedings.
Further information:
- www.arbitrobancariofinanziario.it
- Freephone number: 800.19.69.69
- “ABF in Simple Terms” guide available in PDF format
Mandatory mediation attempt
Before initiating legal action, it is mandatory to attempt mediation through a body registered with the official register held by the Italian Ministry of Justice. Recognised bodies include the Arbitro Bancario Finanziario (ABF), the Financial Banking Conciliator, and any other authorised mediation body.
Financial Banking Conciliator
The Financial Banking Conciliator is an association that provides mediation services between financial intermediaries and their customers.
Further information:
Bank of Italy
For further information: www.bancaditalia.it
Guides and Regulations
- ABF in Simple Terms
- Practical Guide to the ABF Portal
- Regulations of the Financial Banking Conciliator
Useful Documents
Legal notice
YoYoung Platform S.p.A. is registered in the relevant Register as a payment service agent of TPPay S.r.l., authorised by the Organismo Agenti e Mediatori (OAM), ID No. SP5627.
TPPay S.r.l. is registered under no. 27 of the Register of Electronic Money Institutions (IMEL), Mechanographic Code 36928, maintained by the Bank of Italy pursuant to Article 114-quater, paragraph 1 of Legislative Decree No. 385 of 1 September 1993, as amended (Italian Consolidated Banking Act), with registered office at Via Serviliano Lattuada, 25, 20135 Milan (MI), Italy.
