Q: 1.2 Which scams are most common in the crypto sector?

There are six main families. Impersonation scams — someone pretending to be an exchange’s support team, your bank, a public body or a courier — are by far the fastest-growing category. Investment scams , including those built on a personal relationship (so-called pig butchering ), remain the ones that take the most money. Phishing and wallet drainers aim to get you to hand over credentials or sign approvals that empty a self-custody wallet. AI and deepfake scams use cloned videos and voices. Recovery scams promise to retrieve funds you’ve already lost. Finally there are the techniques that target your identity and your device: SIM swapping , fake apps and browser extensions, job offers with infected files. One useful clarification: these categories are increasingly blurred. The same organisations combine several tactics in a single operation — a text message imitating your bank can lead to a fake agent who convinces you to “secure” your funds in a wallet they control. To protect yourself, recognising the mechanism described in the previous answer matters more than classifying the scam.

Question 1

What do scams generally look like? ￼

Accepted Answer

Criminals exploit means such as phone calls, emails and fake websites, but the deception strategies may be much more sophisticated and employ powerful psychological levers. The fraudster will try to appear trustworthy and gain your confidence, so as to overcome your reservations and convince you to take actions for their benefit. To help you identify scam mechanisms, we have described the essential steps and most common examples: learn more about social engineering.

Question 2

To whom can I disclose my passwords?￼

Accepted Answer

No one but you should know your passwords and other personal codes. The first target of an online scam is your access credentials, stolen through illicit sharing requests or by exploiting counterfeit websites. Pay particular attention to the passwords linked to your cryptocurrencies, store them carefully, as they protect real economic value.

Question 3

Scams and cryptocurrencies: which are the most popular online?￼

Accepted Answer

Scams that use telephone contacts or fake websites to steal personal information fall into the category of phishing. There are, however, many other examples of online scams, based on various tricks and gimmicks. Ponzi schemes, for instance, promise exceptional financial returns, actually shifting capital from the accounts of new participants to those of initial investors, until the pyramid structure collapses, without you benefiting in any way. Defend yourself against phishing and avoid Ponzi schemes by delving into their mechanisms in this article.

Another unfortunately common cryptocurrency-related scam is the so-called ‘refund scam’: the attacker contacts the victim to inform them that they have been sent excess funds by mistake. The scammer then tries to convince the target to return the sum, even though the claim is unfounded and the money has not actually reached the victim. Young Platform contacts its users using only the e-mail domain @youngplatform.com or @communication.youngplatform.com: block and ignore any other address, such as youngplatform.info. Generally, “refund” requests are made through fictitious emails, in which the scammer presents themself as a Young Platform manager: be wary of such communications, you can contact Support to verify the existence of such movements to your account.

On social networks, only interact with official Young Platform pages, see the section “How to recognise fake social profiles?” for a complete list. No Young Platform team member will ever contact you privately using a personal profile. Be wary of anyone presenting themselves as such, as fake giveaways and airdrops are common on social networks, promising gifts or other benefits in exchange for sending funds. Obviously, you will receive nothing from these types of scams and the cryptocurrencies sent will not be returned to you: remember that crypto transactions are irreversible, because they are immutably recorded on blockchain. Scammers sometimes ask for your private wallet key or account password to credit supposed bonuses: do not share any codes, you would give complete access to your funds!

Blackmail and ransomware, on the other hand, force you to pay a ‘ransom’ to prevent the disclosure of sensitive information or unlock personal devices, which the perpetrator of the online scam claims to own or control. Manage your devices carefully and protect your private data, also considering the existence of fake mobile exchange and wallet apps.

Cryptocurrency scams, unfortunately, evolve over time and fraudsters refine their techniques: to stay up-to-date and learn about the mentioned strategies in detail, check out these Blog and Academy articles.

Question 4

How to recognise a fake site?￼

Accepted Answer

Fraudsters may also take your Young Platform account access keys from you via a fake website, which is counterfeit to look similar to our official pages. Recognising an online scam, however, is often simple: look carefully at the URL, which often has superfluous characters in addition to ‘Young Platform’, or you will notice inverted or substituted letters in the domain name. You can find more information on scams linked to domains here.

For example, this is the official and trustworthy Young Platform website: https://youngplatform.com/. A link to a fake Internet page, on the other hand, might look like this https://youngplaftorm.com/, or https://1-youngplatform.com/.

These sites often simulate a login page for your account, asking you to enter your email and password, but actually record the codes you type in, thus making you the victim of a scam that could involve your cryptocurrencies. In general, do not disclose sensitive information if you doubt a site’s authority.

Question 5

How could the fraudsters contact me?￼

Accepted Answer

Beware of anyone who shows an interest in your security codes: scammers may ask you to disclose them in phone calls, emails, SMS or through messages on social networks. These dishonest individuals might pretend to be a trustworthy figure within Young Platform to convince you, but no real member of our team would ask for such information.

Question 6

Could Young Platform write me on Telegram?￼

Accepted Answer

As of 24 September 2022, Young Platform’s only official channel on Telegram is for company announcements, having transferred interaction with the community to Discord. Therefore, no Team member may contact you on Telegram: be wary of anyone presenting themselves as a Young Platform representative or employee. Join us on our official Discord server, where you will also find dedicated support channels. In general on Discord you should ignore and block anyone who writes to you asking for personal access data, such as your account password or email. We advise you to follow the instructions in the #security-tips channel to block all unwanted messages.

Question 7

Could Young Platform call me on the phone?￼

Accepted Answer

Yes, but only following your explicit request via email to increase the level of your account on the Young Platform exchange, with regard to deposit and withdrawal limits. In fact, according to the procedure described on this support page, contacting kyc@youngplatform.com to upgrade to ‘Level 4’ will result in a recorded interview.

In any other case, Young Platform does not contact its users by phone: we do not currently have a support line, so please reject any calls that come in as such. Ignore any numbers associated with Young Platform, purporting to be official, that you might find online: they are a scam, if you need our help you can always open a ticket. Also remember that no member of the Young Platform Team will contact you to ask for your login credentials or to perform any operations on your account on your behalf.

Instead, a fake Young Platform Customer Service may call you, asking you to perform some fictitious security tasks. This could lead you to accidentally divulge important information, which could compromise your exchange account or other personal accounts and make you the victim of a crypto scam.

Question 8

1.1 What do scams generally look like?

Accepted Answer

Almost all of them follow the same pattern, whatever technology they use: the scammer builds credibility (posing as an agent, an adviser, an institution or someone you trust), creates urgency (“your account is about to be blocked”, “the offer expires within the hour”) and isolates you from any second opinion (“don’t tell anyone, this is confidential”). The end goal is always an irreversible action: a bank transfer, a crypto-asset send, an approval signature, a code handed over. If a request has all three ingredients — trust, haste, secrecy — stop: time is always on your side and never on the scammer’s.

Question 9

1.2 Which scams are most common in the crypto sector?

Accepted Answer

There are six main families. Impersonation scams — someone pretending to be an exchange’s support team, your bank, a public body or a courier — are by far the fastest-growing category. Investment scams, including those built on a personal relationship (so-called pig butchering), remain the ones that take the most money. Phishing and wallet drainers aim to get you to hand over credentials or sign approvals that empty a self-custody wallet. AI and deepfake scams use cloned videos and voices. Recovery scams promise to retrieve funds you’ve already lost. Finally there are the techniques that target your identity and your device: SIM swapping, fake apps and browser extensions, job offers with infected files.

One useful clarification: these categories are increasingly blurred. The same organisations combine several tactics in a single operation — a text message imitating your bank can lead to a fake agent who convinces you to “secure” your funds in a wallet they control. To protect yourself, recognising the mechanism described in the previous answer matters more than classifying the scam.

Question 10

1.3 What is pig butchering (relationship investment fraud)?

Accepted Answer

This is currently the scheme causing the most serious losses. Contact comes from a stranger — a “wrong number” message on WhatsApp, a match on a dating app, a professional profile on LinkedIn — and for weeks money is never mentioned: a relationship of trust is built, romantic or friendly. Only then does the investment appear, on a platform that looks real, with a dashboard showing growing profits. The first small withdrawals work, to convince you to increase your stake. When you try to withdraw everything, “taxes”, “unlocking fees” or “verifications” appear — and they never end. The signal is unmistakable: no legitimate platform asks for additional payments to release your funds.

It’s worth knowing how it works on the other side: these aren’t lone opportunists but structured organisations operating from purpose-built compounds where the staff are often trafficking victims forced to work. International investigations in 2025 led to indictments and seizures worth billions. That’s why the person messaging you always seems available, patient and credible: it’s their full-time job, with scripts tested on thousands of victims.

Question 11

1.4 What are wallet drainers and malicious signatures?

Accepted Answer

These are the main threat for anyone using a self-custody wallet. The mechanism doesn’t involve stealing a password: you’re asked to connect your wallet and sign a transaction on a site that looks like a legitimate project — an airdrop, an NFT mint, a DeFi platform, a “verification” requested via Discord or X. That signature isn’t a login: it’s an approval that allows the contract to withdraw your crypto-assets, even long afterwards. Practical rules: always read what you’re signing (if the request grants unlimited access to your tokens, refuse), never connect your wallet to sites reached through links in messages or comments, and revoke approvals you no longer use on a regular basis. Crypto-assets held on Young Platform are not exposed to this risk, which concerns self-custody wallets.

Question 12

1.5 What are deepfake and AI-powered scams?

Accepted Answer

AI has made two previously rare techniques cheap. The first is deepfake video: well-known figures — entrepreneurs, journalists, familiar television faces — appearing in a sponsored social media video to announce a “guaranteed” investment platform. The video is fake, and so is the platform. The second is voice cloning: a few seconds of audio are enough to replicate a real person’s voice, then used in calls simulating a relative in trouble or a bank employee.

This isn’t a technical footnote: operations using AI tools take several times more money on average than those that don’t, because they make credible what previously wasn’t. Always verify through a channel other than the one the contact arrived on: call the official number yourself, look for the announcement on the official website of the company mentioned. And remember that a video, however realistic, proves nothing: a genuine investment is never promoted with a promise of guaranteed returns.

Question 13

1.6 What is address poisoning?

Accepted Answer

This scam exploits the habit of copying addresses from your transaction history. The scammer sends you a tiny amount from an address built to resemble one you use often (same first and last characters, different in the middle). When you later copy the address from your history, you risk taking theirs. Defence: check the entire address, not just the beginning and the end, use your saved address book rather than your history, and for significant amounts always send a small test transaction first.

Question 14

1.7 What is smishing and what about fake messages from banks and public bodies?

Accepted Answer

Smishing is phishing by text message, and it’s currently one of the most heavily used impersonation channels. The messages imitate organisations you trust out of habit — your bank, a courier holding a parcel, the tax authority, a road toll or fine to pay — and contain a link to a clone site that harvests your data and credentials. They aren’t amateur efforts: kits sold as a service allow hundreds of thousands of messages to be sent per day, impersonating dozens of different brands with perfectly translated clone sites.

Two practical defences: no institution or bank asks for data, payments or codes through a link in a text message, and verification should always be done by opening the official app yourself or typing the website address — never by tapping the link you received. Be careful too with messages that appear inside the same conversation thread as legitimate texts you’ve received in the past: the displayed sender can be spoofed.

Question 15

1.8 What is the fake support scam?

Accepted Answer

The scammer poses as customer support — of an exchange, a wallet, sometimes your bank. It may come from a social profile replying under a public comment of yours, from a Telegram or Discord group where you asked for help, from a number that looks official, or from a paid advert appearing when you search for “support” on a search engine. Then comes the request for your password, a 2FA code, your recovery phrase, or an invitation to install remote-control software “to help you”. None of these requests is legitimate.

These scammers may know your name, your email and even operations you genuinely carried out: such data circulates after breaches of other services and, in documented cases abroad, has been obtained by bribing employees. Knowing something about you proves nothing — verification lies in the channel the contact comes from, not in the information the other party appears to hold.

If you need help, always start from the official app or website: never let whoever answers first be the one to contact you.

Question 16

1.9 What is a recovery scam?

Accepted Answer

This is the second scam that targets people who have already been scammed. Shortly after the loss — often because the victim described what happened in a public group — someone appears claiming to be a “crypto recovery” service, a blockchain investigator, an ethical hacker or a specialist lawyer, promising to bring the funds back in exchange for an upfront payment. The result is a second loss. Nobody can reverse an on-chain transaction: the only routes are reporting to the authorities and notifying the platforms involved, neither of which requires an advance payment.

Question 17

1.10 Are there other techniques to watch out for?

Accepted Answer

Yes, and they target your device more than your wallet. Fake apps and browser extensions, published under the name of well-known wallets or exchanges, capture what you type or replace the address in your clipboard at the moment you paste it. Fake job offers in the crypto sector arrive with a “technical test” or a file to open that installs malware. Fake airdrops and “verifications” to unlock tokens exist to lead you to the malicious signature described in 1.4. SIM swapping, meanwhile, aims to have your mobile operator issue a new SIM with your number, in order to intercept codes sent by text: it’s one of the reasons an authenticator app is preferable to SMS (see answer 3.2). Only download apps and extensions from official stores and from links on the official website.

Question 18

What do I do if I receive an email from a fraudster?￼

Accepted Answer

The official email addresses of Young Platform are the following:

noreply@youngplatform.com
no-reply@communication.youngplatform.com
support@youngplatform.com
kyc@youngplatform.com

If you receive an email inviting you to perform Young Platform-related tasks, but the sender does not match any of the above addresses, it is most likely a scam or an untrustworthy message. Do not interact with any links in the text or attachments, move the email to the Spam folder and block the address to prevent it from contacting you again.

Question 19

What do I do if my password has been discovered?￼

Accepted Answer

If a fraudster, unfortunately, discovers your Young Platform account password, there’s no guarantee that they will be able to access it. When signing up on the exchange, in fact, you will be asked to set up a two-factor authentication (2FA) method: in order to attempt to infiltrate your user profile, the scammer would need to know a second, randomly generated code, active for a few seconds, which is required each time you log in.

This 2FA code can either be a One Time Password (OTP), i.e. a one-time password, sent to your email address after entering the correct password, or another random sequence, created by an application on your smartphone (Authenticator) and also valid for a very short time. Young Platform, in order to make itself more and more reliable, is introducing the possibility of receiving the second access code by SMS.

Without the 2FA code or the OTP, it is impossible for the fraudster to take control of your account, although they may know your password. When suspected, however, it is advisable to carry out a password change; in any case, it is prudent to repeat the operation periodically. Pay attention to the sender and the title of the e-mail you will receive for creating a new password: it will be sent to you from noreply@youngplatform.com and must be marked ‘Set a new password‘. Some cryptocurrency theft scams exploit counterfeit password recovery e-mails: the scammers may send you a fake online form in order to obtain your security codes!

Question 20

What we do to protect users￼

Accepted Answer

Read our official documents:

Question 21

What do I do if I notice an access that is not mine?￼

Accepted Answer

If you suspect that the inconsistency between the location, stated in the notification email, and your location is a result of fraudulent access, click on the ‘block account’ link at the bottom of the ‘Access notice on your Young Platform account’ email and contact us immediately.

More blatantly, if you received the Young Platform login notification by email, but were not using your account in that timeframe, it is likely to be an unauthorised party. Follow the same procedure and block your account to thwart any attempt to steal your funds.

Question 22

What do I do if a fraudster calls me?￼

Accepted Answer

Scammers not only spread the contacts of fake support lines on the Internet, but may also call potential victims directly. In this regard, avoid asking your questions via Young Platform’s official social channels, e.g. in the comments to a post. The perpetrators of the scam could trace your phone number, if visible in your profile, or write to you in DM, so as to pretend to be a trustworthy member of the support team and trick you under the pretext of fake help.

Please note that Young Platform may call you directly only to increase the level of your account on the exchange, and only upon your request (by sending an e-mail to kyc@youngplatform.com). Be aware of this procedure, as described on this support page, because fraudsters may emulate it for their own purposes. Young Platform does not contact its users for other reasons than the one just presented.

It is a good idea to reject all anonymous calls or calls received from unknown numbers. Be careful: scammers are able to falsify phone numbers, making them appear legitimate when they contact you. Scammers are persistent and skilled in deception, so you should be able to deal with them if they manage to reach you by phone. They will usually try to put pressure on you to act quickly so that you ignore the risks of the requested actions. Cut the connection before the fraudster can convince you to do anything; always question the legitimacy of the communication in place.

In any case, do not divulge passwords and codes, do not grant remote access to your computer and do not send cryptocurrencies without verifying the identity of the other party.

Question 23

Reporting an online scam

Accepted Answer

If you have been contacted by phone, email, SMS, or social media by someone you suspect to be a scammer, please follow the directions in this FAQ and then report the facts to Young Platform Support. Similarly, if you come across counterfeit websites similar in appearance to the official Young Platform pages while searching the Internet, please report the URL to Support.

Reporting the presence of false and misleading information online can help us to counter malicious actors and prevent scams, especially those involving cryptocurrencies and especially when linked to the Young Platform name and our products and services. Please report any suspected scams to the Support team as soon as possible, and we will investigate and take action in the interest of our users. Your help is essential – fight the scammers with us.

Question 24

How to recognise fake social profiles?￼

Accepted Answer

These are Young Platform’s official social media pages:

https://www.youtube.com/@YoungPlatform

https://www.instagram.com/young_platform/

https://www.instagram.com/young_platform_fr/

https://www.linkedin.com/company/youngplatformcme/mycompany/

https://www.facebook.com/youngplatformCME/

https://www.facebook.com/youngplatformfr

https://www.tiktok.com/@young_platform

https://www.tiktok.com/@young_platform_fr

https://twitter.com/youngplatform

https://twitter.com/YoungPlatformFR

https://discord.com/invite/mqkN8ZdUqy

https://t.me/YoungPlatformOfficial

https://www.pinterest.it/youngplatform/

Any other account is fake and could contain a cryptocurrency-themed scam. On social networks, especially Instagram, some scammers may in fact contact you through a fake profile (or more than one). These accounts might appear trustworthy, impersonating employees of Young Platform or the company itself, sometimes creating posts and ‘stories’ identical to official accounts. Be wary of investment advice or proposals they might send you in private messages, do not click any links or share any personal information in chat rooms.

Block and report suspicious accounts: it is not enough to check for the presence of the ‘blue tick’, which recognises official profiles, or to assess the number of followers, because fraudsters do not just impersonate exposed Young Platform figures or the company itself. In general, remember that no Young Platform employee may contact you personally to ask you to carry out transactions on the exchange, or any other activity involving your money and personal information.

Question 25

How to defend yourself against scams?￼

Accepted Answer

A scammer could threaten those who already own cryptocurrencies, but especially those who are just moving their first steps into the crypto world. Acknowledge your potential vulnerabilities: it is good to constantly monitor your security level, so as to prevent risky circumstances. Never ignore general security principles: be discreet online (maintain privacy), protect yourself using strong passwords and enable two-factor authentication (via Authenticator app on Young Platform). Finally, doubt anyone who offers you a deal that ‘seems too good to be true’, because it probably is. Follow the 7 rules for using Young Platform safely.

Question 26

How can I monitor access to my account?￼

Accepted Answer

Every time you log in to your account, you will receive an email from noreply@youngplatform.com, entitled “Access notice on your Young Platform account“, showing the login IP address. You can check your Young Platform exchange access history either from the web, under “Settings” > “Security” > “Login History”, or from your Profile in the Mobile App, under “Access and Security” > “Login History”.

Question 27

How can I choose and store my passwords?￼

Accepted Answer

You must generate a password that is impossible to guess and effective enough to protect your account. Consider length, presence of special characters, numbers and alternating upper and lower case letters. In addition, you should keep it safe through backups, encryption and a reliable password management method in general.

Question 28

How can I avoid fake sites?￼

Accepted Answer

In this list you will find every official and reliable Young Platform website, be wary of any other URL:

https://youngplatform.com/

https://exchange.youngplatform.com/login

https://pro.youngplatform.com/login/

https://pro.youngplatform.com/

https://step.youngplatform.com/

https://academy.youngplatform.com/

https://youngplatform.com/blog/

https://support.youngplatform.com/hc/it

If the website URL that appeared during an online search, or appeared as a link in emails or text messages, is not among those listed, then it is probably hiding a scam.

We recommend that you add the aforementioned sites to your browser favourites, create a shortcut on your desktop or mobile device to reach them directly, and follow our official pages on social networks. This way, you can be sure that you are operating on the official platforms whenever you want to use one of Young Platform’s products or services, or interact with us on socials.

Should you have any doubts about the reliability of a URL, please write to our Support Team before entering your credentials.

Question 29

2.2 Would Young Platform call me on the phone?

Accepted Answer

No. Young Platform does not make calls to ask for data, codes or operations on your account. If you receive such a call — even if the number displayed looks local or institutional, because numbers can be spoofed — hang up and contact support through the official channels.

Question 30

2.6 How do I recognise and avoid fake websites?

Accepted Answer

Clone sites replicate the original’s design and content, changing only the domain: substituted characters, different extensions, subdomains containing the brand name. Always check the domain in the address bar before entering your credentials, and don’t rely on the padlock: it only certifies that the connection is encrypted, not that the site is genuine. The most effective defence is not to arrive there via a link: bookmark the official site and use the app downloaded from official stores. Watch out too for sponsored search results, a routine distribution channel for clones.

Question 31

2.1 Would Young Platform message me on Telegram?

Accepted Answer

No, never for support. Young Platform’s official Telegram channel is dedicated solely to company announcements: no member of the team will contact you privately on Telegram. Be wary of anyone presenting themselves as a representative or employee in a chat, even if the profile uses our logo, a similar name and has many followers in the channel.

Question 32

2.3 How might scammers contact me?

Accepted Answer

Through any channel: calls, text messages, emails, social media messages, Telegram and Discord groups, comments under posts, sponsored adverts and even paid results in search engines. They often already know some of your details — your name, your email, the fact that you use a particular platform — because these come from lists stolen elsewhere: the fact that they know something about you doesn’t prove they are who they claim to be. The warning sign isn’t the channel but the request: codes, passwords, recovery phrases, software installations, “urgent” transfers to “safe” wallets.

Question 33

2.4 Who can I share my passwords and codes with?

Accepted Answer

Nobody, under any circumstances. Passwords, two-factor authentication codes and the recovery phrase of a self-custody wallet must never be shared with anyone — not with support, not with law enforcement, not with someone offering to help you “secure” your funds. Young Platform staff will never ask for them, and don’t need them to help you.

Question 34

2.5 How do I recognise fake social media profiles?

Accepted Answer

Fake profiles imitate the name and image of official ones with minimal differences: an extra character, an underscore, a different domain in the bio link. Recurring signals: recently created profile, few original posts, automated comments under official posts inviting you to message privately, contact requests in DMs. Always verify starting from the links on the official youngplatform.com website rather than from the social platform’s own search.

Question 35

3.4 How do I protect my DeFi Wallet and recovery phrase?

Accepted Answer

The DeFi Wallet is self-custody: your crypto-assets are controlled solely by your recovery phrase, which must never be photographed, saved to the cloud, typed into a website or shared with anyone — whoever holds it has total and permanent access to the funds. No legitimate “verification”, “migration” or “unlocking” procedure requires you to enter your recovery phrase: that request alone identifies a scam. What’s said in 1.4 about malicious signatures also applies: only connect your wallet to sites you know, and revoke unused approvals regularly.

Question 36

3.1 How do I choose and store my passwords?

Accepted Answer

A secure password is long, unique and random: length matters more than complexity, and reuse is the biggest risk — if a password used elsewhere ends up in a breach, it gets tried automatically across dozens of services. Use a password manager to generate and store them, avoid saving them in a shared browser or in text files, and never keep passwords and recovery codes in the same place.

Question 37

3.5 What other precautions can I take?

Accepted Answer

A few habits dramatically reduce your risk: always send a small test amount before a significant transfer; check the entire destination address, not just the first and last characters; don’t use public Wi-Fi for account operations; keep your operating system, apps and browser updated; install only from official stores; be sceptical on principle of any “guaranteed” return; and don’t publicly share the fact that you hold crypto-assets, or screenshots of your balances — that’s the information targets are selected on.

One further caution concerns crypto ATMs: they’re legitimate, but scammers frequently point victims towards them as a way to “secure” savings or pay a supposed emergency, because they convert cash into crypto-assets instantly and in a way that’s hard to trace. If someone on the phone is guiding you towards one of these machines, it’s a scam — no exceptions. It’s one of the schemes that most often targets older people: if you have relatives who could be targeted, talking to them in advance is the most effective defence.

Question 38

4.2 What do I do if I receive a suspicious email or text message?

Accepted Answer

Don’t click on links and don’t open attachments. Check the sender’s full domain and remember it can be spoofed: verification must be done by opening the official app or typing the website address yourself, never through the message. Report the message as phishing in your email client and delete it. If the message mentions Young Platform, forward it to support@youngplatform.com: your reports help us get fraudulent content taken down and warn other users.

Question 39

4.4 What do I do if my password has been compromised?

Accepted Answer

Change it immediately on Young Platform and, if you had reused it, on every other service where it was in use — starting with your email account, which is the key to recovering all the others. Then end active sessions and check the status of your two-factor authentication as described in the previous answer.

Question 40

4.5 What do I do if I’ve already sent funds to a scammer?

Accepted Answer

Move fast, but don’t look for shortcuts. Cut off all contact with the scammers and don’t make any further payments, including sums demanded to “unlock” what you’ve already sent. Gather all the evidence: messages, wallet addresses, transaction receipts, names and links of the platforms involved. Report it to the authorities — in Italy through the Polizia Postale’s online police station (commissariatodips.it) or at any police office; elsewhere, through your local police or national cybercrime reporting service — and notify Young Platform support and the support teams of any other platforms involved. If the payment left a bank account or a card, tell your bank straight away. Finally, be wary of anyone who contacts you promising to recover the funds: that’s the scam described in 1.9. Reporting is worthwhile even when the sum seems small or unrecoverable: investigations are built by cross-referencing many reports, and in 2025 cases of exactly this kind led to record crypto-asset seizures.

Question 41

4.1 What do I do if someone calls claiming to be an agent?

Accepted Answer

Hang up. Don’t provide any details, don’t install anything, don’t carry out operations while you’re on the phone — pressure to act “right now, while we’re on the line” is the definitive sign of a scam. If in doubt, contact support through the official channels in the app: no legitimate request gets worse because you hung up to check.

Question 42

4.3 What do I do if I notice an unusual login?

Accepted Answer

Act immediately, in this order: change your password, end any active sessions you don’t recognise, check that two-factor authentication is active and hasn’t been altered, verify that your contact details (email and phone number) are still yours, and contact support through the official channels to report what happened.

Question 43

4.7 What does Young Platform do to protect its users?

Accepted Answer

Young Platform is authorised by Consob and Banca d’Italia as a crypto-asset service provider (CASP) under Regulation (EU) 2023/1114 (MiCA) and is subject to the related security, organisational and custody obligations.

In practice, this means three things. Identity verification (KYC): every account is verified before it can operate, so the platform isn’t open to anonymous profiles or to accounts created with someone else’s documents. A dedicated AML team, monitoring transactions to spot movements linked to fraud or money laundering and to step in when something doesn’t add up. And a customer care team you can turn to at any time: if you have even the slightest doubt about an operation, write to us before you carry it out — that’s the moment when we can genuinely help, because once crypto-assets have been sent the transaction cannot be reversed. No question is too small: we’d rather field a thousand extra checks than see one more scam.

Question 44

4.6 How can I report a scam using the Young Platform name?

Accepted Answer

Report it to support through the official channels, attaching screenshots, links and any useful references: user reports are one of our main tools for identifying fraudulent profiles and sites and having them taken down. If the scam involves an investment proposal, you can check whether the operator is authorised by consulting the public registers of Consob, the Italian securities regulator, which also publishes orders blocking unauthorised websites; if you’re based elsewhere, check with your national financial regulator.

FAQs on Security

How to recognise an online scam

What do scams generally look like? ￼

To whom can I disclose my passwords?￼

Scams and cryptocurrencies: which are the most popular online?￼

How to recognise a fake site?￼

How could the fraudsters contact me?￼

Could Young Platform write me on Telegram?￼

Could Young Platform call me on the phone?￼

How scams work today

1.1 What do scams generally look like?

1.2 Which scams are most common in the crypto sector?

1.3 What is pig butchering (relationship investment fraud)?

1.4 What are wallet drainers and malicious signatures?

1.5 What are deepfake and AI-powered scams?

1.6 What is address poisoning?

1.7 What is smishing and what about fake messages from banks and public bodies?

1.8 What is the fake support scam?

1.9 What is a recovery scam?

1.10 Are there other techniques to watch out for?

What to do to protect yourself from an online scam

What do I do if I receive an email from a fraudster?￼

What do I do if my password has been discovered?￼

What we do to protect users￼

What do I do if I notice an access that is not mine?￼

What do I do if a fraudster calls me?￼

Reporting an online scam

How to recognise fake social profiles?￼

How to defend yourself against scams?￼

How can I monitor access to my account?￼

How can I choose and store my passwords?￼

How can I avoid fake sites?￼

How Young Platform contacts you

2.2 Would Young Platform call me on the phone?

2.6 How do I recognise and avoid fake websites?

2.1 Would Young Platform message me on Telegram?

2.3 How might scammers contact me?

2.4 Who can I share my passwords and codes with?

2.5 How do I recognise fake social media profiles?

Protecting your account

3.4 How do I protect my DeFi Wallet and recovery phrase?

3.1 How do I choose and store my passwords?

3.5 What other precautions can I take?

What to do if

4.2 What do I do if I receive a suspicious email or text message?

4.4 What do I do if my password has been compromised?

4.5 What do I do if I’ve already sent funds to a scammer?

4.1 What do I do if someone calls claiming to be an agent?

4.3 What do I do if I notice an unusual login?

4.7 What does Young Platform do to protect its users?

4.6 How can I report a scam using the Young Platform name?

What do scams generally look like?

To whom can I disclose my passwords?

Scams and cryptocurrencies: which are the most popular online?

How to recognise a fake site?

How could the fraudsters contact me?

Could Young Platform write me on Telegram?

Could Young Platform call me on the phone?

What do I do if I receive an email from a fraudster?

What do I do if my password has been discovered?

What we do to protect users

What do I do if I notice an access that is not mine?

What do I do if a fraudster calls me?

How to recognise fake social profiles?

How to defend yourself against scams?

How can I monitor access to my account?

How can I choose and store my passwords?

How can I avoid fake sites?