Q: How can I convert one cryptocurrency into another?

Select the ‘Convert’ option in the app. You can also find it in the exchange panel if you are operating from a desktop. Select the cryptocurrency you wish to convert and the cryptocurrency you wish to receive in exchange. Enter the amount and confirm.

Question 1

How can I convert one cryptocurrency into another?

Accepted Answer

Select the &#8216;Convert&#8217; option in the app. You can also find it in the exchange panel if you are operating from a desktop. Select the cryptocurrency you wish to convert and the cryptocurrency you wish to receive in exchange. Enter the amount and confirm.

Question 2

How can I send a transfer from Young Platform to my current account?

Accepted Answer

To transfer money to your current account, make sure you do so from the Euro Wallet section of your account. Click on “Withdraw” and enter the name of your bank and your IBAN. The transfer will be executed within 2-5 working days.

Question 3

Is it possible to cancel a buy or sell order once it has been confirmed?

Accepted Answer

Buy and sell orders are almost instantaneous, so it is not possible to cancel them.

Question 4

What is the difference between withdrawing and selling a cryptocurrency?

Accepted Answer

Withdrawing a cryptocurrency means sending it to another wallet outside Young Platform. Selling a cryptocurrency means converting it into Euros. You cannot withdraw cryptocurrencies directly to your bank account, because they do not support the deposit of cryptocurrencies. If you want to transfer your money to your bank account, you must first sell the cryptocurrencies you own and then make a withdrawal directly from the Euro Wallet section.

Question 5

How do I transfer cryptocurrencies from Young Platform to another exchange?

Accepted Answer

Go to the Wallet section of your account and click on the cryptocurrency you want to transfer. Click on ‘Withdraw’ and enter the destination crypto wallet address. To avoid losing your cryptocurrencies, copy and paste the wallet address. Do not enter it manually.

Question 6

How can I sell some crypto?

Accepted Answer

From the exchange section of your Young Platform account, go to the order panel. Select the cryptocurrency you wish to sell, enter the amount and confirm the sale. You can follow the same procedure in the app by clicking on the middle button and selecting &#8216;Sell&#8217;.

Question 7

How can I buy some crypto?

Accepted Answer

From the exchange section of your Young Platform account, go to the order panel. Select the cryptocurrency you wish to buy, enter the amount and confirm the purchase. You can follow the same procedure in the app by clicking on the middle button and selecting &#8216;Buy.&#8217;

Question 8

How can I increase my account deposit limit?

Accepted Answer

Each Account Level allows you to deposit and withdraw higher or lower amounts. Level 1 Identity Verification is mandatory, while the others are entirely optional and depend on your needs. To increase your Account Level, send an email to kyc@youngplatform.com, enclosing the required documentation as indicated in the table in this link.

Question 9

Does my Young Platform account have activation costs?

Accepted Answer

Creating an account on Young Platform is completely free of charge. No activation or maintenance fees are charged for the money or cryptocurrencies deposited. You can only activate one account, which will be associated with your tax code. You can use both Young Platform and Young Platform Pro with the same credentials, having your crypto and Euro wallets on both platforms.

Question 10

Which cards may encounter problems during deposit?

Accepted Answer

All credit or debit cards that are not Visa and Mastercard may encounter problems while depositing. Cards issued outside the SEPA area may not be compatible.

Question 11

Which cryptocurrencies can I buy and sell on the exchange?

Accepted Answer

Around 45 cryptocurrencies are available on Young Platform. New cryptocurrencies are regularly listed on both platforms. See the complete list using this link.

Question 12

What are the minimum and maximum limits for buying a cryptocurrency?

Accepted Answer

Buying cryptocurrencies involves a minimum buying and selling amount. In general, the minimum amount to buy or sell a cryptocurrency on Young Platform is approximately € 20.00 (Euro).

Question 13

How many bank IBANs can I associate with my Young Platform account?

Accepted Answer

When you withdraw your money from the Euro Wallet to your bank IBAN, you can use any bank account in your name. So if you have several bank accounts in your name, you can use whichever one you wish each time you withdraw.

Question 14

Which payment circuits are supported for card deposits?

Accepted Answer

Young Platform supports card deposits via Visa and Mastercard. Card deposits from most countries in the SEPA area are supported. Please check this guide if your deposit was rejected or use an alternative payment method.

Question 15

How many credit and debit cards can be associated with my account?

Accepted Answer

You may add a maximum of 5 payment cards per month and associate a total of 40 cards to your account. If you add a card, then later delete it and add it once again, the last operation will count as adding a new card to your account. So always consider the monthly limit of 5. Remember that all cards associated with your account must be in your name for them to be accepted by the platform.

Question 16

Summary of Filing Errors

Accepted Answer

If a deposit transfer is blocked by the platform, one of these errors may have occurred:

the bank account holder is different from the Young Platform account holder;the amount transferred is lower than the minimum requirement;the amount paid exceeds the limits of your Account Level.

View the complete guide available on this link to find the solution that is right for you.

Question 17

Where can I see my transaction history?

Accepted Answer

You can view your transaction history in the Wallet section of your Young Platform account. Click on &#8216;See all&#8217; to go back to the oldest transactions. You can also download a statement of all transactions by clicking on your profile in the top right-hand corner.

Question 18

After placing an order, where are my cryptocurrencies credited?

Accepted Answer

Purchased cryptocurrencies are immediately available in the Wallet section of your account.

Question 19

How long will it take for my transfer to arrive on my Young Platform account?

Accepted Answer

Standard bank transfers take 2 to 5 working days to process.

Question 20

How quickly is a buy or sell order executed?

Accepted Answer

An order set on Young Platform is a &#8216;market order&#8217;, meaning that it is executed within seconds of the confirmation of the buy/sell order.

Question 21

How do I convert YNG tokens into Euros?

Accepted Answer

The YNG token was launched on the market on the 1st of June 2022. It can be traded on the Young Platform exchange and Young Platform Pro, just like cryptocurrencies.

Question 22

Is it possible to buy cryptocurrencies with YNG tokens?

Accepted Answer

It is currently not possible to convert YNG tokens into cryptocurrencies. You can sell your YNG tokens and use the Euros obtained to buy cryptos.

Question 23

How can I transfer YNG tokens from Step to Young Platform?

Accepted Answer

To transfer your YNG tokens from Step to Young Platform you need to link the two accounts. From the Young Platform app, go to the Profile section in the top right-hand corner and click on the Step section. Enter the email with which you registered for Step and your password. The two apps will connect automatically. You can find the complete procedure for transferring YNG using this link.

Question 24

When can I buy or sell the YNG tokens?

Accepted Answer

The YNG token is always available for purchase and sale on the Young Platform exchange and Young Platform Pro.

FAQ Cryptocurrency Trading

Procedures