Q: 1.3 How do I buy?

In the Crypto section, click on Young Wallet and select Buy : choose the crypto-asset, enter the amount and confirm. The procedure is identical in the app and on the website. The order is executed at the price shown at the moment of confirmation, and the crypto-assets are immediately available in your account. The step-by-step guide is Buy cryptocurrencies on Young Platform ; if the operation fails, see I can’t buy cryptocurrencies .

Q: 1.4 How do I sell?

In the Crypto section, click on Young Wallet and select Sell : choose the crypto-asset, enter the quantity and confirm. The procedure is identical in the app and on the website. The euro equivalent is credited to your balance immediately. The full guide is Sell cryptocurrencies on Young Platform ; if you run into problems, see I can’t sell cryptocurrencies .

Q: 1.5 How do I convert one crypto-asset into another?

Select Swap (from the central button in the app or on the website), choose the crypto-asset you want to change and the one you want to receive, enter the amount and confirm. A conversion is a direct exchange between the two crypto-assets, without passing through euro. The full procedure is in the guide Convert cryptocurrencies on Young Platform .

Q: 1.9 Which crypto-assets can I buy and sell?

Young Platform offers more than 80 cryptocurrencies , and the list is updated regularly. The complete, up-to-date list is on the available cryptocurrencies page and, inside your account, in the Markets section. If you see cryptocurrencies in the app or on the site that can’t be purchased, the guide Why do I see cryptocurrencies that aren’t supported? explains why.

Question 1

1.1 What does it mean that Young Platform is a bilateral trading platform?

Accepted Answer

It means that when you buy or sell, your counterparty is Young Platform itself: the platform quotes you a price, you accept it, and the trade takes place between you and Young Platform, under its CASP authorisation for exchanging crypto-assets for funds and for other crypto-assets pursuant to MiCA. This is a different model from order-book markets, where buyers and sellers are matched with each other: that’s why the price you see on Young Platform may differ slightly from other platforms, as explained in the guide Why are prices different from other platforms?

Question 2

1.2 What should I consider before buying a crypto-asset?

Accepted Answer

Before the amount and the timing come the basics: understanding the project’s features, the asset’s volatility and your own time horizon — and never investing money you might need. Every detail page on Young Platform summarises the essential information about the crypto-asset; for a structured look at the criteria worth weighing up, read the guide What should I consider before buying cryptocurrencies?

Question 3

1.3 How do I buy?

Accepted Answer

In the Crypto section, click on Young Wallet and select Buy: choose the crypto-asset, enter the amount and confirm. The procedure is identical in the app and on the website. The order is executed at the price shown at the moment of confirmation, and the crypto-assets are immediately available in your account. The step-by-step guide is Buy cryptocurrencies on Young Platform; if the operation fails, see I can’t buy cryptocurrencies.

Question 4

1.4 How do I sell?

Accepted Answer

In the Crypto section, click on Young Wallet and select Sell: choose the crypto-asset, enter the quantity and confirm. The procedure is identical in the app and on the website. The euro equivalent is credited to your balance immediately. The full guide is Sell cryptocurrencies on Young Platform; if you run into problems, see I can’t sell cryptocurrencies.

Question 5

1.5 How do I convert one crypto-asset into another?

Accepted Answer

Select Swap (from the central button in the app or on the website), choose the crypto-asset you want to change and the one you want to receive, enter the amount and confirm. A conversion is a direct exchange between the two crypto-assets, without passing through euro. The full procedure is in the guide Convert cryptocurrencies on Young Platform.

Question 6

1.6 How does Recurring Buy work?

Accepted Answer

Recurring Buy automates your purchases: you set the amount and the frequency, and the chosen crypto-asset is bought at regular intervals without you having to do anything. The step-by-step setup is in the guide Set up a Recurring Buy on Young Platform.

Question 7

1.7 Can I cancel an order once it’s confirmed?

Accepted Answer

No. Orders on Young Platform are market orders: they are executed within seconds at the price shown at the moment of confirmation, so there is no window in which to cancel them. Always check the amount and the selected crypto-asset on the summary screen before confirming.

Question 8

1.8 How quickly is an order executed, and where do I find my crypto-assets?

Accepted Answer

Execution is almost instant: a few seconds from confirmation. Purchased crypto-assets appear immediately in the Portfolio section of your account, and the proceeds of any sale are credited to your euro balance straight away.

Question 9

1.9 Which crypto-assets can I buy and sell?

Accepted Answer

Young Platform offers more than 80 cryptocurrencies, and the list is updated regularly. The complete, up-to-date list is on the available cryptocurrencies page and, inside your account, in the Markets section. If you see cryptocurrencies in the app or on the site that can’t be purchased, the guide Why do I see cryptocurrencies that aren’t supported? explains why.

Question 10

1.10 What are the minimum and maximum order amounts?

Accepted Answer

As a general rule, the minimum amount to buy or sell a crypto-asset on Young Platform is around €20. Maximum amounts depend on your account Level: this is your profile’s verification tier — you start at Level 1 with identity verification, and by providing additional documentation you move up Levels, unlocking higher operating limits (see answer 2.6). Up-to-date amounts, together with the applicable fees, are summarised in the guide Fees, minimum and maximum amounts on Young Platform and on the Fees and Pricing page; for how fees work, see also the Fees FAQ.

Question 11

2.1 How do I deposit money into my account?

Accepted Answer

Go to Deposit > Euro > Other methods > Bank transfer: copy your Young Platform account details and use them to make a transfer from your bank account. Alternatively, you can use a payment card by selecting it as the method instead of the bank transfer. Standard transfers are credited in 2–5 working days, instant transfers in 15–45 minutes; card deposits are immediate. If a transfer deposit is blocked, the three most common causes are: the account holder differs from the Young Platform account holder, the amount is below the required minimum, or you have exceeded your account Level limits.

Question 12

2.2 How do I send money from Young Platform to my bank account?

Accepted Answer

From your Young Wallet, tap the three dots for quick actions and select Withdraw: enter the amount you want to withdraw and your bank account details, then confirm. The transfer can take 2–5 working days. You can only withdraw to bank accounts held in your name.

Question 13

2.3 What’s the difference between withdrawing and selling a crypto-asset?

Accepted Answer

They are two different operations. Selling means converting a crypto-asset into euro, which is credited to your balance. Sending (withdrawing) a crypto-asset means transferring it to a wallet outside Young Platform, without converting it. You cannot transfer crypto-assets directly to a bank account, because bank accounts don’t support them: to move money to your bank, first sell the crypto-assets and then withdraw the euro (see the previous answer).

Question 14

2.4 How many IBANs and cards can I link to my account?

Accepted Answer

For euro withdrawals you can use any bank account held in your name: if you have more than one, choose whichever you prefer each time. For card deposits you can add up to 5 cards per month and 40 in total, all in your name; if you remove a card and add it again, that counts towards the monthly limit.

Question 15

2.5 Which card networks and currencies are supported?

Accepted Answer

Card deposits are supported on Visa and Mastercard and can only be made within the SEPA area: if you’re using a VPN with a non-European IP, disable it temporarily. The platform’s reference currency is the euro: to deposit from accounts in dollars or pounds, see the guide Can I use Dollars or Pounds (GBP)?

Question 16

2.6 How do I increase my deposit and withdrawal limits?

Accepted Answer

Limits depend on your account Level. Level 1 (identity verification) is required to operate; the subsequent Levels are optional and can be activated according to your needs by sending the required documentation to kyc@youngplatform.com. Once your new Level is approved, your deposit and withdrawal limits increase accordingly. Check the details in the Profile > Account Level section.

Question 17

2.7 Does a Young Platform account have any activation costs?

Accepted Answer

No: creating an account is free, and there are no custody costs for the money or crypto-assets you hold. You can open one account only, linked to your tax identification number, and the same credentials give you access to both Young Platform and Young Platform Pro, with your balances available on both.

Question 18

3.1 How do I send crypto-assets to another platform or an external wallet?

Accepted Answer

From the Portfolio section of your account, select the crypto-asset and tap Send: enter the destination wallet address, check the network and confirm. Always copy and paste the address — never type it by hand: an incorrect address means the permanent loss of your crypto-assets, because on-chain transactions cannot be reversed. Before large amounts, it’s good practice to send a small test amount first.

Question 19

3.2 Where can I check my transaction history?

Accepted Answer

The Portfolio section of your account shows your recent transactions; tap “See all” to go further back. You can also download the complete statement of all your transactions from your profile, at the top right — the same history that, together with the Tax Report, is used for your tax return (see the Tax FAQ).

Question 20

4.1 When can I buy or sell the YNG token?

Accepted Answer

The YNG token is always available to buy and sell on Young Platform, like any other crypto-asset, and can also be traded on Uniswap and WhiteBit. All the information about the token — including the white paper — is on the YNG page.

Question 21

4.2 How do I convert YNG tokens into euro?

Accepted Answer

Just like any other crypto-asset: select YNG, tap Sell, enter the quantity and confirm. The euro equivalent is credited to your balance immediately.

Question 22

4.3 Can I buy a crypto-asset with YNG tokens?

Accepted Answer

No, YNG cannot be converted directly into other crypto-assets: you can sell your YNG tokens and use the euro you receive to buy whatever you prefer.

Question 23

4.4 How do I transfer YNG tokens from Step to Young Platform?

Accepted Answer

You need to link the two accounts: in the Young Platform app, go to Profile (top right), tap the Step section and enter the email and password you used to sign up to Step. The two apps connect automatically, and from that moment you can transfer the YNG tokens earned on Step to your Young Platform account.

FAQ: Buying and selling crypto-assets

How buying and selling works