FAQ Cryptocurrency Trading

Procedures

How do I make a purchase?

From the exchange box on Young Platform web version, select the cryptocurrency you wish to purchase, enter the amount and confirm the purchase. From the app you can do the same procedure by clicking on the middle button in the bottom menu and selecting 'Buy.'

How do I make a sale?

From the exchange box on Young Platform web version, select the cryptocurrency you wish to sell, enter the quantity and confirm the sale. From the app you can do the same procedure by clicking on the middle button and selecting the 'Sell' option.

How do I send cryptocurrencies to another person?

You cannot send cryptocurrencies from your Young Platform account to another Young Platform account. However, you can transfer them to any external wallet.

How do I transfer cryptocurrencies to Young Platform from another exchange?

Go to the Wallet section of your account and click on the cryptocurrency you wish to transfer. Click on Withdraw and enter the destination wallet address. Copy and paste the wallet address, don't enter it manually to avoid losing your cryptocurrencies.

What is the difference between withdrawing and selling cryptocurrency?

Withdrawing a cryptocurrency means sending it to another wallet outside Young Platform. Selling a cryptocurrency means converting it into Euros. You cannot withdraw cryptocurrency directly to your bank account, because it does not support cryptocurrency deposits. If you want to transfer your money to your bank account, you must first sell the cryptocurrencies you own and then make a withdrawal directly from the Euro Wallet section.

Can I cancel a purchase or sales order once it has been confirmed?

Buy and sell orders are almost instantaneous, so you cannot cancel them.

How do I transfer money from Young Platform to my bank account?

To transfer money to your bank account, make sure you do so from the Euro Wallet section of your account. Click on Withdraw and enter the name of your bank and your IBAN. Within 3-5 working days the transfer will be executed.

How do I convert one cryptocurrency into another?

Select the 'Convert' option from the app's central button or from the exchange box if you are operating from your desktop. Select the cryptocurrency you wish to exchange and the cryptocurrency you wish to receive in return. Enter the amount and confirm.

Still have questions? Open a ticket via support.youngplatform.com to contact us

Account

Are there any account activation costs?

Creating an account on Young Platform is completely free of charge. There is no activation or maintenance fee for the money or cryptocurrencies you deposit. You can only activate one account, which will be associated with your identification number. With the same credentials you can use both Young Platform and Young Platform Pro and have your crypto and Euro wallet available on both platforms.

What does it mean that my account limit has been reached?

If the platform indicates that you have reached or exceeded your account limit, one of the following errors has occurred: - You attempted to make a transfer for an amount greater than the maximum limit allowed by your account level (e.g. with Level 1, you can deposit a maximum of €4,000 in a single transaction). - You have attempted to withdraw or deposit an amount that is too high for your Account Level limits (e.g., a maximum of €25,000 can be deposited or withdrawn at Level 1). - If you wish to increase these limits, simply complete the next Account Verification Level above the one you currently have by emailing kyc@youngplatform.com See the full guide by clicking here.

How do I increase my account deposit limit?

Each Account Level allows you to deposit and withdraw higher or lower amounts. Level 1 identity verification is mandatory, while the others are entirely optional and depend on your needs. To increase your Account Level please write to kyc@youngplatform.com attaching the required documentation as indicated in the table at this link.

Still have questions? Open a ticket via support.youngplatform.com to contact us

Payment Methods

How many credit and debit cards can be added to an account?

There is no limit to the number of credit and debit cards you can link to your Young Platform account. However, you are allowed to link a maximum of 3 cards every 24 hours. You must be the holder of all cards added on your account.

Which payment circuits are supported for card deposits?

Young Platform supports Visa and Mastercard. Card deposits can only be made from Italian IPs. Therefore, if you have installed a foreign VPN, please deactivate it temporarily to make card deposits.

How many bank IBANs can I use to deposit into my Young Platform account?

When you withdraw money from your Euro Wallet to your bank account you can use any IBAN of a bank account in your name. So if you have several bank accounts under your name, you can use whichever one you wish each time you make a withdrawal.

Which cards might experience problems during deposit?

Any credit or debit card that is not a Visa or Mastercard may have problems when depositing. If the problem persists with Visa and Mastercard, please consult this guide to resolve the error.

Which cryptocurrencies can I buy and sell?

About 25 cryptocurrencies are available on Young Platform. New cryptocurrencies are listed regularly on both platforms. See the complete list at this link.*link

What are the minimum and maximum limits for buying a cryptocurrency?

Each cryptocurrency has a minimum buy and sell amount. In general, the minimum amount to buy or sell a cryptocurrency on Young Platform is approximately €20.

Still have questions? Open a ticket via support.youngplatform.com to contact us

Settlement times

How quickly is a buy or sell order executed?

An order set on Young Platform is a 'market' order, meaning that the purchase or sale is executed within seconds of the confirmation.

How long will it take to receive the transfer to my Young Platform account?

Standard transfers take between 3 and 5 working days to process. Whereas instant transfers allow you to have your money on Young Platform after 15 to 45 minutes.

After placing the order, where are the cryptocurrencies credited?

Purchased cryptocurrencies are immediately available in the Wallet section of your account.

Where can I check my transaction history?

You can view your transaction history in the Wallet section of your Young Platform account. Click on 'View more' to go back to the oldest transactions. You can also download a report of all your transactions by clicking on your profile in the top right-hand corner.

A recap of deposit errors by bank transfer

If a transfer deposit is blocked by the platform, one of the following errors may have occurred: the account holder is not the same as the Young Platform account holder; the amount transferred is lower than the required minimum of €20; the amount transferred exceeded your Account Level limits. Please refer to the full guide at this link to find the best solution for you.

Still have questions? Open a ticket via support.youngplatform.com to contact us

Token YNG

When can I buy or sell the YNG token?

The YNG token is only available for purchase and sale on the Young Platform exchange: you can buy it from the second to the fourth week of the month; you can only sell it on the first week of the month.

How do I transfer YNG tokens from Step to Young Platform?

To transfer your YNG token from Step to Young Platform, you need to link the two accounts. From the Young Platform app, go to the Profile section in the top right-hand corner and click on the Step section. Enter the e-mail address you used to sign up to Step and your password. The two apps will automatically connect.

Can I buy a cryptocurrency with YNG tokens?

You cannot convert your YNG token into any cryptocurrency. You can sell YNG tokens on the first week of the month and use the credited Euros to buy the cryptocurrency of your choice.

How do I convert YNG tokens into euros?

The first week of each month you can sell YNG tokens by selecting 'Sell' on the Exchange box, choosing YNG (Young) from the drop-down menu and entering the amount of tokens you wish to sell.

Still have questions? Open a ticket via support.youngplatform.com to contact us

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