Q: How to recognise fake social profiles?

These are Young Platform’s official social media pages: https://www.youtube.com/@YoungPlatform https://www.instagram.com/young_platform/ https://www.instagram.com/young_platform_fr/ https://www.linkedin.com/company/youngplatformcme/mycompany/ https://www.facebook.com/youngplatformCME/ https://www.facebook.com/youngplatformfr https://www.tiktok.com/@young_platform https://www.tiktok.com/@young_platform_fr https://twitter.com/youngplatform https://twitter.com/YoungPlatformFR https://discord.com/invite/mqkN8ZdUqy https://t.me/YoungPlatformOfficial https://www.pinterest.it/youngplatform/ Any other account is fake and could contain a cryptocurrency-themed scam. On social networks, especially Instagram, some scammers may in fact contact you through a fake profile (or more than one). These accounts might appear trustworthy, impersonating employees of Young Platform or the company itself, sometimes creating posts and ‘stories’ identical to official accounts. Be wary of investment advice or proposals they might send you in private messages, do not click any links or share any personal information in chat rooms. Block and report suspicious accounts: it is not enough to check for the presence of the ‘blue tick’, which recognises official profiles, or to assess the number of followers, because fraudsters do not just impersonate exposed Young Platform figures or the company itself. In general, remember that no Young Platform employee may contact you personally to ask you to carry out transactions on the exchange, or any other activity involving your money and personal information.

Question 1

What do I do if I receive an email from a fraudster?￼

Accepted Answer

The official email addresses of Young Platform are the following:

noreply@youngplatform.com no-reply@communication.youngplatform.comsupport@youngplatform.comkyc@youngplatform.com

If you receive an email inviting you to perform Young Platform-related tasks, but the sender does not match any of the above addresses, it is most likely a scam or an untrustworthy message. Do not interact with any links in the text or attachments, move the email to the Spam folder and block the address to prevent it from contacting you again.

Question 2

What do I do if my password has been discovered?￼

Accepted Answer

If a fraudster, unfortunately, discovers your Young Platform account password, there&#8217;s no guarantee that they will be able to access it. When signing up on the exchange, in fact, you will be asked to set up a two-factor authentication (2FA) method: in order to attempt to infiltrate your user profile, the scammer would need to know a second, randomly generated code, active for a few seconds, which is required each time you log in.

This 2FA code can either be a One Time Password (OTP), i.e. a one-time password, sent to your email address after entering the correct password, or another random sequence, created by an application on your smartphone (Authenticator) and also valid for a very short time. Young Platform, in order to make itself more and more reliable, is introducing the possibility of receiving the second access code by SMS.

Without the 2FA code or the OTP, it is impossible for the fraudster to take control of your account, although they may know your password. When suspected, however, it is advisable to carry out a password change; in any case, it is prudent to repeat the operation periodically. Pay attention to the sender and the title of the e-mail you will receive for creating a new password: it will be sent to you from noreply@youngplatform.com and must be marked &#8216;Set a new password&#8216;. Some cryptocurrency theft scams exploit counterfeit password recovery e-mails: the scammers may send you a fake online form in order to obtain your security codes!

Question 3

What we do to protect users￼

Accepted Answer

Read our official documents:

Identity verification (Know Your Customer procedure)Privacy Policy and T&Cs (Select the category “Privacy and Policies”)Anti-Money Laundering Policy

Question 4

What do I do if I notice an access that is not mine?￼

Accepted Answer

If you suspect that the inconsistency between the location, stated in the notification email, and your location is a result of fraudulent access, click on the &#8216;block account&#8217; link at the bottom of the &#8216;Access notice on your Young Platform account&#8217; email and contact us immediately.

More blatantly, if you received the Young Platform login notification by email, but were not using your account in that timeframe, it is likely to be an unauthorised party. Follow the same procedure and block your account to thwart any attempt to steal your funds.

Question 5

What do I do if a fraudster calls me?￼

Accepted Answer

Scammers not only spread the contacts of fake support lines on the Internet, but may also call potential victims directly. In this regard, avoid asking your questions via Young Platform&#8217;s official social channels, e.g. in the comments to a post. The perpetrators of the scam could trace your phone number, if visible in your profile, or write to you in DM, so as to pretend to be a trustworthy member of the support team and trick you under the pretext of fake help.

Please note that Young Platform may call you directly only to increase the level of your account on the exchange, and only upon your request (by sending an e-mail to kyc@youngplatform.com). Be aware of this procedure, as described on this support page, because fraudsters may emulate it for their own purposes. Young Platform does not contact its users for other reasons than the one just presented.

It is a good idea to reject all anonymous calls or calls received from unknown numbers. Be careful: scammers are able to falsify phone numbers, making them appear legitimate when they contact you. Scammers are persistent and skilled in deception, so you should be able to deal with them if they manage to reach you by phone. They will usually try to put pressure on you to act quickly so that you ignore the risks of the requested actions. Cut the connection before the fraudster can convince you to do anything; always question the legitimacy of the communication in place.

In any case, do not divulge passwords and codes, do not grant remote access to your computer and do not send cryptocurrencies without verifying the identity of the other party.

Question 6

Reporting an online scam

Accepted Answer

If you have been contacted by phone, email, SMS, or social media by someone you suspect to be a scammer, please follow the directions in this FAQ and then report the facts to Young Platform Support. Similarly, if you come across counterfeit websites similar in appearance to the official Young Platform pages while searching the Internet, please report the URL to Support.

Reporting the presence of false and misleading information online can help us to counter malicious actors and prevent scams, especially those involving cryptocurrencies and especially when linked to the Young Platform name and our products and services. Please report any suspected scams to the Support team as soon as possible, and we will investigate and take action in the interest of our users. Your help is essential &#8211; fight the scammers with us.

Question 7

How to recognise fake social profiles?￼

Accepted Answer

These are Young Platform&#8217;s official social media pages:

https://www.youtube.com/@YoungPlatform

https://www.instagram.com/young_platform/

https://www.instagram.com/young_platform_fr/

https://www.linkedin.com/company/youngplatformcme/mycompany/

https://www.facebook.com/youngplatformCME/

https://www.facebook.com/youngplatformfr

https://www.tiktok.com/@young_platform

https://www.tiktok.com/@young_platform_fr

https://twitter.com/youngplatform

https://twitter.com/YoungPlatformFR

https://discord.com/invite/mqkN8ZdUqy

https://t.me/YoungPlatformOfficial

https://www.pinterest.it/youngplatform/

Any other account is fake and could contain a cryptocurrency-themed scam. On social networks, especially Instagram, some scammers may in fact contact you through a fake profile (or more than one). These accounts might appear trustworthy, impersonating employees of Young Platform or the company itself, sometimes creating posts and &#8216;stories&#8217; identical to official accounts. Be wary of investment advice or proposals they might send you in private messages, do not click any links or share any personal information in chat rooms.

Block and report suspicious accounts: it is not enough to check for the presence of the &#8216;blue tick&#8217;, which recognises official profiles, or to assess the number of followers, because fraudsters do not just impersonate exposed Young Platform figures or the company itself. In general, remember that no Young Platform employee may contact you personally to ask you to carry out transactions on the exchange, or any other activity involving your money and personal information.

Question 8

How to defend yourself against scams?￼

Accepted Answer

A scammer could threaten those who already own cryptocurrencies, but especially those who are just moving their first steps into the crypto world. Acknowledge your potential vulnerabilities: it is good to constantly monitor your security level, so as to prevent risky circumstances. Never ignore general security principles: be discreet online (maintain privacy), protect yourself using strong passwords and enable two-factor authentication (via Authenticator app on Young Platform). Finally, doubt anyone who offers you a deal that &#8216;seems too good to be true&#8217;, because it probably is. Follow the 7 rules for using Young Platform safely.

Question 9

How can I monitor access to my account?￼

Accepted Answer

Every time you log in to your account, you will receive an email from noreply@youngplatform.com, entitled &#8220;Access notice on your Young Platform account&#8220;, showing the login IP address. You can check your Young Platform exchange access history either from the web, under “Settings” > &#8220;Security&#8221; > &#8220;Login History&#8221;, or from your Profile in the Mobile App, under &#8220;Access and Security&#8221; > &#8220;Login History&#8221;.

Question 10

How can I choose and store my passwords?￼

Accepted Answer

You must generate a password that is impossible to guess and effective enough to protect your account. Consider length, presence of special characters, numbers and alternating upper and lower case letters. In addition, you should keep it safe through backups, encryption and a reliable password management method in general.

Question 11

How can I avoid fake sites?￼

Accepted Answer

In this list you will find every official and reliable Young Platform website, be wary of any other URL:

https://youngplatform.com/

https://exchange.youngplatform.com/login

https://pro.youngplatform.com/login/

https://pro.youngplatform.com/

https://step.youngplatform.com/

https://academy.youngplatform.com/

https://youngplatform.com/blog/

https://support.youngplatform.com/hc/it

If the website URL that appeared during an online search, or appeared as a link in emails or text messages, is not among those listed, then it is probably hiding a scam.

We recommend that you add the aforementioned sites to your browser favourites, create a shortcut on your desktop or mobile device to reach them directly, and follow our official pages on social networks. This way, you can be sure that you are operating on the official platforms whenever you want to use one of Young Platform&#8217;s products or services, or interact with us on socials.

Should you have any doubts about the reliability of a URL, please write to our Support Team before entering your credentials.

Question 12

What do scams generally look like? ￼

Accepted Answer

Criminals exploit means such as phone calls, emails and fake websites, but the deception strategies may be much more sophisticated and employ powerful psychological levers. The fraudster will try to appear trustworthy and gain your confidence, so as to overcome your reservations and convince you to take actions for their benefit. To help you identify scam mechanisms, we have described the essential steps and most common examples: learn more about social engineering.

Question 13

To whom can I disclose my passwords?￼

Accepted Answer

No one but you should know your passwords and other personal codes. The first target of an online scam is your access credentials, stolen through illicit sharing requests or by exploiting counterfeit websites. Pay particular attention to the passwords linked to your cryptocurrencies, store them carefully, as they protect real economic value.

Question 14

Scams and cryptocurrencies: which are the most popular online?￼

Accepted Answer

Scams that use telephone contacts or fake websites to steal personal information fall into the category of phishing. There are, however, many other examples of online scams, based on various tricks and gimmicks. Ponzi schemes, for instance, promise exceptional financial returns, actually shifting capital from the accounts of new participants to those of initial investors, until the pyramid structure collapses, without you benefiting in any way. Defend yourself against phishing and avoid Ponzi schemes by delving into their mechanisms in this article.

Another unfortunately common cryptocurrency-related scam is the so-called &#8216;refund scam&#8217;: the attacker contacts the victim to inform them that they have been sent excess funds by mistake. The scammer then tries to convince the target to return the sum, even though the claim is unfounded and the money has not actually reached the victim. Young Platform contacts its users using only the e-mail domain @youngplatform.com or @communication.youngplatform.com: block and ignore any other address, such as youngplatform.info. Generally, &#8220;refund&#8221; requests are made through fictitious emails, in which the scammer presents themself as a Young Platform manager: be wary of such communications, you can contact Support to verify the existence of such movements to your account.

On social networks, only interact with official Young Platform pages, see the section &#8220;How to recognise fake social profiles?&#8221; for a complete list. No Young Platform team member will ever contact you privately using a personal profile. Be wary of anyone presenting themselves as such, as fake giveaways and airdrops are common on social networks, promising gifts or other benefits in exchange for sending funds. Obviously, you will receive nothing from these types of scams and the cryptocurrencies sent will not be returned to you: remember that crypto transactions are irreversible, because they are immutably recorded on blockchain. Scammers sometimes ask for your private wallet key or account password to credit supposed bonuses: do not share any codes, you would give complete access to your funds!

Blackmail and ransomware, on the other hand, force you to pay a &#8216;ransom&#8217; to prevent the disclosure of sensitive information or unlock personal devices, which the perpetrator of the online scam claims to own or control. Manage your devices carefully and protect your private data, also considering the existence of fake mobile exchange and wallet apps.

Cryptocurrency scams, unfortunately, evolve over time and fraudsters refine their techniques: to stay up-to-date and learn about the mentioned strategies in detail, check out these Blog and Academy articles.

Question 15

How to recognise a fake site?￼

Accepted Answer

Fraudsters may also take your Young Platform account access keys from you via a fake website, which is counterfeit to look similar to our official pages. Recognising an online scam, however, is often simple: look carefully at the URL, which often has superfluous characters in addition to &#8216;Young Platform&#8217;, or you will notice inverted or substituted letters in the domain name. You can find more information on scams linked to domains here.

For example, this is the official and trustworthy Young Platform website: https://youngplatform.com/. A link to a fake Internet page, on the other hand, might look like this https://youngplaftorm.com/, or https://1-youngplatform.com/.

These sites often simulate a login page for your account, asking you to enter your email and password, but actually record the codes you type in, thus making you the victim of a scam that could involve your cryptocurrencies. In general, do not disclose sensitive information if you doubt a site&#8217;s authority.

Question 16

How could the fraudsters contact me?￼

Accepted Answer

Beware of anyone who shows an interest in your security codes: scammers may ask you to disclose them in phone calls, emails, SMS or through messages on social networks. These dishonest individuals might pretend to be a trustworthy figure within Young Platform to convince you, but no real member of our team would ask for such information.

Question 17

Could Young Platform write me on Telegram?￼

Accepted Answer

As of 24 September 2022, Young Platform&#8217;s only official channel on Telegram is for company announcements, having transferred interaction with the community to Discord. Therefore, no Team member may contact you on Telegram: be wary of anyone presenting themselves as a Young Platform representative or employee. Join us on our official Discord server, where you will also find dedicated support channels. In general on Discord you should ignore and block anyone who writes to you asking for personal access data, such as your account password or email. We advise you to follow the instructions in the #security-tips channel to block all unwanted messages.

Question 18

Could Young Platform call me on the phone?￼

Accepted Answer

Yes, but only following your explicit request via email to increase the level of your account on the Young Platform exchange, with regard to deposit and withdrawal limits. In fact, according to the procedure described on this support page, contacting kyc@youngplatform.com to upgrade to &#8216;Level 4&#8217; will result in a recorded interview.

In any other case, Young Platform does not contact its users by phone: we do not currently have a support line, so please reject any calls that come in as such. Ignore any numbers associated with Young Platform, purporting to be official, that you might find online: they are a scam, if you need our help you can always open a ticket. Also remember that no member of the Young Platform Team will contact you to ask for your login credentials or to perform any operations on your account on your behalf.

Instead, a fake Young Platform Customer Service may call you, asking you to perform some fictitious security tasks. This could lead you to accidentally divulge important information, which could compromise your exchange account or other personal accounts and make you the victim of a crypto scam.

FAQs on Security

What to do to protect yourself from an online scam

What do I do if I receive an email from a fraudster?

What do I do if my password has been discovered?

What we do to protect users

What do I do if I notice an access that is not mine?

What do I do if a fraudster calls me?

Reporting an online scam

How to recognise fake social profiles?

How to defend yourself against scams?

How can I monitor access to my account?

How can I choose and store my passwords?

How can I avoid fake sites?

How to recognise an online scam

What do scams generally look like?

To whom can I disclose my passwords?

Scams and cryptocurrencies: which are the most popular online?

How to recognise a fake site?

How could the fraudsters contact me?

Could Young Platform write me on Telegram?

Could Young Platform call me on the phone?

FAQs on Security

What to do to protect yourself from an online scam

What do I do if I receive an email from a fraudster?￼

What do I do if my password has been discovered?￼

What we do to protect users￼

What do I do if I notice an access that is not mine?￼

What do I do if a fraudster calls me?￼

Reporting an online scam

How to recognise fake social profiles?￼

How to defend yourself against scams?￼

How can I monitor access to my account?￼

How can I choose and store my passwords?￼

How can I avoid fake sites?￼

How to recognise an online scam

What do scams generally look like? ￼

To whom can I disclose my passwords?￼

Scams and cryptocurrencies: which are the most popular online?￼

How to recognise a fake site?￼

How could the fraudsters contact me?￼

Could Young Platform write me on Telegram?￼

Could Young Platform call me on the phone?￼

What do I do if I receive an email from a fraudster?

What do I do if my password has been discovered?

What we do to protect users

What do I do if I notice an access that is not mine?

What do I do if a fraudster calls me?

How to recognise fake social profiles?

How to defend yourself against scams?

How can I monitor access to my account?

How can I choose and store my passwords?

How can I avoid fake sites?

What do scams generally look like?

To whom can I disclose my passwords?

Scams and cryptocurrencies: which are the most popular online?

How to recognise a fake site?

How could the fraudsters contact me?

Could Young Platform write me on Telegram?

Could Young Platform call me on the phone?